Frequently asked questions
Short answers about the code, printing, scans and leads, the 30 days, and sign-in. Not here? Ask us on the support page.
The basics
Do my customers need an app?
No. They point the phone camera at the code. iPhone and Android both open the link with no app.
What does it cost?
gitmoleads is free today. No card is needed. If we add paid plans, we tell you first, and nothing you use today starts to cost money without your agreement. Terms of Service
Can I use the code somewhere other than a truck?
Yes. Yard signs, door hangers, invoices, business cards, a shop window. Make a separate code for each place, so the counts tell you which one brings the leads. Your QR codes
How many codes can I make?
There is no set limit. Make one for each truck and each sign.
Is gitmoleads the same as gitmoreviews?
They are sister products from the same company, GITMO LLC. gitmoreviews is a card that customers tap to leave a Google review. gitmoleads is a code that turns a scan into a lead. The accounts are separate.
Printing
Which file do I give the decal shop?
The SVG. It is a vector file and prints sharp at any size. The PNG is 2048 pixels wide and works for signs, flyers, and documents. Print files
How big should the code be?
A code scans from about ten times its width. A code 6 inches wide scans from about 5 feet. On a truck, 6 to 8 inches is a good size. Keep the white margin that is in the file.
Does the code change when I edit the page?
No. The code holds a short link, and the link never changes. You can change what it does at any time, and the printed code keeps working.
My decal is damaged. Do I need a new code?
No. Download the same file again from the code page and print it again.
Do you print decals?
Not today. We give you the print files. Any sign or decal shop can print them.
Scans and leads
Why did my scan count go up when I tested it?
Every scan counts, including yours. Repeat scans from the same phone within 30 seconds count once.
Why is the unique count lower than the scan count?
Unique counts phones. One person who scans three times is three scans and one unique visitor. Scans and unique visitors
A lead is in the dashboard, but I got no email. Why?
Check three things. First, spam: the sender is no-reply@gitmoleads.com. Second, that your account is saved: an account with no email gets no lead emails, and the leads wait in the dashboard until you add one. Third, the address on the account. Email support to change it. Where leads go
Can I reply to the lead from the email?
Yes, when the customer gave an email address. A reply goes to them, not to us. When they gave only a phone number, tap the Call button in the email.
Can I get leads by text message?
Not today. Leads come by email and show in the dashboard.
Can I export my leads?
Yes. Download CSV on the code page saves every lead of that code.
Can someone send spam through the form?
A hidden field catches most bots, and one connection can send at most 5 messages in 10 minutes. Some spam can still get through. Delete it and move on. To stop the form, switch the code to Send to a URL.
Your account
I got a mailer from you. What do I do with it?
Scan the code on it. It opens your own account and the builder. Make your page, download the code for your truck, and save the account with your email. Did you get a mailer from us?
I lost the mailer before I saved the account.
If you saved the account, log in with your email. The mailer is not needed. If you did not save it, nothing else can open that account. Make a new page at gitmoleads.com/start.
What happens after 30 days if I never add my email?
The code shows a page that says the code is not active, with an email box. Enter your email and open the link. The code is live again with the same page. Nothing needs a reprint. After the 30 days
I did not get the sign-in email.
Check spam. Check the address you typed. Ask for the link again; the form stays on the page. The link works once and expires in 15 minutes.
The sign-in link says it no longer works.
A link works once, for 15 minutes. Ask for a new one on the login page. If this keeps happening, email support with the address you use. Sign in
Can I change the email on my account?
Not from the dashboard yet. Email support and we change it.
How do I delete my account?
Email support. We delete the account, its codes, its scans, and its leads within 30 days.
Trust
Who can see my leads?
You, and the people you invite to your team. Nobody else. Team & roles
Do you sell the data?
No. We do not sell or share personal data, and we have no advertising partners. Privacy Policy
Where do I get help?
The support page, or support@gitmoleads.com. We usually reply within a business day. Support